Privacy Policy

Definitions

1. “User(s)”, “you”, “your” shall mean and include individuals, business organizations, commercial establishments, and their permitted users who use the Platform or may opt to share Personal Information to that avail the Services through the Platform.
2. “Customer(s)” shall mean the businesses that has obtained a subscription to our Platform.

Personal Information Collected

This Privacy Policy applies to Personal Information collected by the Company, through the Platform about the Users, for providing the Services. For availing the Services and for connecting with us through our Platform, the User shall be required to share/upload certain Personal Information. For purposes of this Privacy Policy, “Personal Information” means information that can be used to personally identify the individual including but not limited to individual’s full name, e-mail address, phone number, residential address, designation/ job title.

We may collect your Personal Information in the following cases:

1. Services: When you avail the Services on our Platform, we may collect certain Personal Information from you, including but not limited to your full name, email address, address, location, phone number. We may also collect information about your institute name, contact and address.
2. Book a demo: When you book a demo of the Software on our Website, we may collect certain Personal Information from you including but not limited to your full name, email address, phone number, designation/ job title, address, educational institute name, website URL.
3. Recruitment: We may collect certain Personal Information from you if you apply for a job at our Company through the careers page on our Website. This may include your full name, email address, phone number, residential address, designation, present and expected CTC and any other information mentioned in your resume.
4. Contact us: We may collect your Personal Information from you when you call us on our contact numbers, write to us on our email address, message/ chat with us through the chat box on our Website.
5. Social media platform: If you subscribe to our blog, newsletters or contact us through social media platforms such as LinkedIn, Facebook, Twitter, YouTube, Instagram etc. (“Social Media”), we may get access to your Personal Information on such Social Media (such as your name, email id, and phone).
6. Log data: When you visit the Platform directly or through third party websites, or are browsing the Website, our servers automatically record information that your browser sends whenever you visit a website (“Log Data“). This Log Data may include information such as your computer’s Internet Protocol (“IP“) address, browser type or the webpage you were visiting before you came to our Website, pages of our Website and that you visit use, the time spent on those pages, information you search for on our Website, access times and dates, and other product performance and analytical data. 
7. Payment Information: You may elect to pay for the Services through our Platform, we may collect certain information such as name and email address to process your request. You will be required to provide certain payment information directly to our payment processing partners, including but not limited to your name, credit/debit card information. We do not access, store or collect your credit/debit card information.
8. Optional communication data: We may collect certain optional communication data on a voluntary basis, including text messages, call logs and/or emails. We will collect such information only if you activate the option on the App.

Processing of Personal Information by us on behalf of the Customer

This section concerns the Personal Information of the User collected by the Customer, and such collection may be facilitated by us. The Customer sets the purpose and means of processing of such Personal Information. We process such Personal Information only on behalf of and on the instructions of the Customer and for the purposes of rendering our Services to the Customer.

If you are the User of the Platform and your Personal Information was shared with us by the Customer, the privacy policy of the Customer, on whose behalf we collect and process the Personal Information, will apply. This means that any enquiry, request, objection or complaint that you as a User may have in connection with the collection and/or processing of Personal Information that forms part of your Platform usage should be addressed to and resolved by the Customer solely.

Cookies

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyse our Website and our Services. You may choose to disable cookies through your browser settings. For more information, please refer to our cookie policy.

Accuracy of information

The User undertakes that he shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Information shared with us whether of its own or any third party. In the event the User is sharing any Personal Information on behalf of a third person, the User represents and warrants that he has the necessary authority to share such Personal Information with the Company, obtained a written consent from such third party and the Company shall not be responsible for verifying the same. The User understands and acknowledges that such Personal Information shall be subject to the terms and conditions of this Privacy Policy.

Use of Personal Information

We use the Personal Information for the following purposes:

1. to inform you about our services and to respond to your requests;
2. for the creation or development of business intelligence or data analytics in relation to the services provided by us (for this purpose we may share the Personal Information with certain software or tools available online);
3. to provide you with a better experience when you access our Platform and to improve the Services;
4. to process job applications (if you apply for a job with our organization);
5. to maintain and manage our Platform;
6. to manage our relationship with you;
7. for internal record keeping;
8. and to comply with our legal or statutory obligations.

Disclosures

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Information in the following cases:

1. Affiliates: We may provide your Personal Information to our affiliates to enable them to improve the Offerings, provide feedback and respond to their queries.
2. Service Providers: We may share your Personal Information with the service providers who work with us in connection with operating the Platform and/ or providing the Offerings. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Policy.
3. Merger or Acquisition: We may transfer your Personal Information if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Platform, to a third party. Any such third party or resultant entity that receives your Personal Information shall have the right to continue to use your Personal Information in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
   Platform use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
4. Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.

Data Retention

We will retain User’s Personal Information as long as it is required to be retained for the purpose of provision of the Services, improving our Services  and any technical issues arising out of provision of Services. We may also retain and use User’s Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

Your Personal Information is stored on third party cloud infrastructure. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Information transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.

Your Rights

You have the right to access Personal Information in our possession, right to have us rectify or modify any such Personal Information, right to have us erase/delete your Personal Information, right to restrict us from processing such Personal Information, right to object to our use of Personal Information, withdraw consent at any time where we are relying on consent to process Personal Information. Depending on the nature of the request, we may ask you to complete a Personal Information request form or seek certain details to verify the request. All requests for Personal Information will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact privacy@theextraaedge.com.

Choice and Opt-Out

We may send you communications including but not limited to (a) notices about your use of our Platform and Services, including those concerning violations of use, (b) updates, (c) promotional information regarding our Services, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by emailing privacy@theextraaedge.com with your specific request.

Information for EU and UK Visitors

Residents of the European Union (“EU”) and United Kingdom (“UK”) should note that this Privacy Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing (“UK Privacy Laws”). As per the provisions of the GDPR and UK Privacy Laws we shall be considered the Controllers of the Personal information collected as a result of your use / access of the Website and Processors of the Personal information collected as a result of your use / access of the Services.

Legal Basis (for EU residents and UK residents): We will not process your Personal Information without a lawful basis to do so. We will process your Personal Information only on the legal bases of consent, contract, or on the basis of our legitimate interests, provided that such interests are not overridden by your privacy rights and interests.

Transfer of your personal information across borders (for EU Residents): The Personal Information we collect (of EU and UK residents) is stored on servers located in the EU region. Personal Information might be processed outside the EU and UK. We collect and transfer Personal Information outside the EU and UK in accordance with the provisions of the GDPR and UK Privacy Laws. If you have questions, please contact <privacy@theextraaedge.com>. 

Your Rights (For EU and UK Residents): 

You have the right to request us:

1.  to let you know what Personal Information belonging to you,
2.  we hold in our possession,
3. withdraw consent at any time where we are relying on consent to process your Personal Information,
4. right to have us rectify or modify any such Personal Information,
5. right to have us erase/delete your Personal Information,
6. right to restrict us from processing such Personal Information,
7. right to object to our use of your Personal Information,
8. you have the right to lodge a complaint with a data protection authority. 
9. If you submit your details and give us your consent, we may use your data to send you e-mails/newsletters, re-target ExtraaEdge advertisements or re-market our Services using services from third-parties like Facebook(https://developers.facebook.com/terms/#privacypolicy) and Google (https://developers.google.com/terms/api-services-user-data-policy).

UK residents have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We may need to request specific information from you to help us confirm your identity or also contact you for further information in relation to your request. If you would like to exercise ANY of these rights, please contact privacy@theextraaedge.com.

Governing Laws: For any EU and UK residents, this Privacy Policy shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

Links to Other Sites

Our Platform may contain links to other websites/platforms/applications of your interest. Please note that we do not have any control over such other websites/platforms/applications, and you will be accessing these websites/ platforms/applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/platforms/applications and those are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to such websites/platforms/applications.

Limitation of liability

To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

Children’s Privacy

We do not collect Personal Information from children under the age of 13 years without the prior, verifiable consent of his or her legal representative. If the legal representative of the child discovers that the child has provided us with Personal Information, we request the legal representative of the child to contact us privacy@theextraaedge.com to have the Personal Information deleted.

Changes to this Privacy Policy

Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which we may update from time to time. If we modify this Privacy Policy, we will make it available through the Website and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change via email or through our Website.

Contact Us

If you have any questions or concerns or grievances regarding this Privacy Policy, or wish to withdraw your consent in relation to the processing of your Personal Information you can reach out to our appointed grievance redressal officer privacy@theextraaedge.om via email at admin@theextraaedge.com or info@theextraaedge.com.