Preferred by 500+ Institutes
Is ExtraaEdge really a Customer-intimate brand?
At ExtraaEdge, our mission has always been clear: to simplify and streamline the admissions process for educational institutions. What’s truly remarkable is that our customers have seen this commitment and have naturally positioned us as a customer-intimate brand. We didn’t set out to claim this title—it’s a badge of honor given to us by the very people we serve. Our Education CRM plays a pivotal role in achieving this mission, empowering institutions to manage the admissions lifecycle effectively and enhance student engagement. Our approach has always been to listen, understand, and adapt to the unique needs of our clients. Whether it’s delivering tailored solutions or providing round-the-clock support, we prioritize the success of our customers above all. This dedication has fostered deep relationships, turning clients into advocates who trust and rely on us. So, while the label of ‘customer intimate’ wasn’t one we crafted for ourselves, it’s a reflection of how our customers view us—and that’s the highest compliment we could ever receive.
Track your quarterly progress with
Quarterly Business Report
Your success is our top priority. That’s why we don’t just wait for you to reach out—we actively check in with you every quarter through our Quarterly Business Reports (QBRs). Think of these reviews as more than just a routine; they’re our way of making sure you’re not just hitting your goals but smashing them. Each quarter, we take a deep dive into your progress, look at key metrics, and offer personalized insights to keep you on track and ahead of the admissions game.
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Anticipate Fast-Fixes with
24-Hour Ticket Resolution
We know that when you face a problem, you need answers fast. That’s why we’ve got your back with our 24-hour ticket resolution service. Picture this: you encounter an issue, and within just a day, our expert team provides a solution. No waiting, no stress—just quick, reliable support to keep you moving forward. We’re all about anticipating your needs and resolving issues swiftly so you can stay focused on your success.
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Get expert support with a dedicated
Technical Account Manager
With a dedicated Technical Account Manager (TAM), you get specialized technical expertise that goes beyond standard customer support. Your TAM is your go-to for handling complex technical issues, customizations, and integrations, ensuring your Admissions CRM is perfectly aligned with your needs. By taking care of the technical heavy lifting, your TAM frees up your team to focus on what they do best—driving successful student enrollments and managing the admissions process with confidence.
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Customer-Centric Solutioning with our
Customer Success Managers
Now that your Technical Account Manager (TAM) is handling all the technical aspects of your CRM, your Customer Success Manager (CSM) can focus entirely on your strategic goals. They work closely with you to understand your unique challenges and opportunities, providing on-ground support to help you stay ahead of the competition. By aligning your CRM capabilities with your broader admissions strategy, your CSM ensures you are always equipped with the best practices, insights, and tools to achieve sustained success and drive student engagement.
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Stay Technically relevant with
Training and CRM Certification
Let’s face it—admissions tech is always changing, and you want to stay ahead. That’s why ExtraaEdge offers engaging training sessions and CRM certification programs. Our Customer Success Manager (CSM) ensures your admissions team dives into the latest features and learns valuable tips and tricks. These interactive sessions aren’t just about information; they’re about empowering your team to use the CRM to its fullest potential.
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Ready To Move to a Modern Admission & Marketing Solution?
Powerful CRM & Marketing automation software that helps your admission teams increase, manage and predict their admissions.
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FAQs
Our QBRs are designed to be more than just check-ins. During these meetings, we analyze key metrics, review your institute’s progress, and provide personalized insights to help you exceed your goals. Think of it as a strategic partnership—together, we’ll identify opportunities for growth and make sure you’re always ahead of the admissions game.
We understand that time is of the essence when you face a problem. That’s why we offer a 24-hour ticket resolution service. When you submit a ticket, our expert team jumps into action, ensuring that your issue is resolved quickly and effectively, so you can keep your focus on what matters most—your students.
Being labelled as a ‘customer intimate’ brand is a testament to our commitment to listening and adapting to our clients’ needs. We focus on building deep relationships with our customers by providing exceptional support, personalized solutions, and ongoing engagement. This approach has turned our clients into advocates, demonstrating that we are truly dedicated to their success.
A technical account manager (TAM) serves as a strategic ally, ensuring that you maximize the potential of your admissions CRM. By providing in-depth technical expertise and personalized support, your TAM helps you navigate any complex challenges you may encounter. They assist with customizations and integrations tailored to your institution’s requirements, empowering your team to focus on driving enrollments and optimizing your admissions processes.
At ExtraaEdge, we believe in the power of tailored solutions. Our dedicated technical account managers and customer success managers work closely with you to understand your unique needs and challenges. By providing customized insights and proactive support, we ensure that you have the right tools and strategies to succeed in your admissions process.